Terms of Service

Avonix AI provides software that enables agencies and businesses to manage leads, contacts, conversations, pipelines, website integrations, forms, chat, email communications, and AI-assisted functionality from a centralized platform.

Features may change over time as we improve the Services.

We may add, modify, suspend, or discontinue features, provided that we will make reasonable efforts to avoid materially disrupting active customer use where commercially and technically practical.

You must have the legal capacity to enter into these Terms.

If you are using Avonix AI on behalf of a company, agency, or other organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for providing accurate information when creating an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Securing your account
• Restricting unauthorized access
• Ensuring that information associated with your account remains accurate
• All activity occurring through your account, except where caused by our failure to maintain reasonable security

You must notify us promptly if you believe your account has been compromised.

Avonix AI may allow an agency to create and manage separate client environments.

The agency is responsible for ensuring that its use of the Services complies with its agreements with its clients and with applicable privacy, marketing, communications, and data-protection laws.

An agency must not connect a website or account to Avonix AI unless it has the necessary authorization to do so.

You retain ownership of content and data that you submit to Avonix AI (“Customer Data”), subject to the rights necessary for us to provide the Services.

You grant Avonix AI a limited, non-exclusive right to host, store, process, transmit, reproduce, and otherwise use Customer Data only as reasonably necessary to:

• Provide the Services
• Operate integrations
• Deliver communications
• Provide requested AI functionality
• Maintain security
• Prevent abuse
• Troubleshoot and improve the Services
• Comply with applicable law

You are responsible for ensuring that you have all necessary rights, permissions, notices, and consents required to provide Customer Data to Avonix AI.

You may use Avonix AI only for lawful purposes.

You must not use the Services to:

• Violate applicable laws or regulations
• Infringe intellectual property or privacy rights
• Collect information without appropriate authorization
• Send unlawful or deceptive communications
• Distribute malware or malicious code
• Attempt to gain unauthorized access
• Interfere with the operation or security of the Services
• Reverse engineer or attempt to extract source code except where legally permitted
• Circumvent security or usage restrictions
• Abuse APIs, integrations, or system resources
• Use the Services to facilitate fraud, phishing, impersonation, or other harmful activity
• Upload content that you do not have the right to process
• Use AI functionality to generate or distribute unlawful content

We may suspend or restrict access when reasonably necessary to prevent abuse, protect the Services, or comply with law.

Avonix AI may provide integrations, including a WordPress connector, that allow external websites to send information to or receive functionality from Avonix AI.

You are responsible for:

• Installing integrations correctly
• Maintaining your WordPress environment
• Keeping your WordPress installation and plugins reasonably secure
• Ensuring that connected websites have appropriate privacy notices
• Obtaining required user consent
• Configuring forms, chat, email, and integrations appropriately

Third-party platforms may change their APIs, functionality, availability, or policies. Avonix AI is not responsible for changes made by third-party platforms that affect an integration.

If you use Avonix AI to send emails or other communications, you are responsible for ensuring that those communications comply with applicable laws and regulations.

You must not use Avonix AI to send spam, deceptive communications, unlawful marketing messages, or communications to recipients without an appropriate legal basis or authorization.

You are responsible for maintaining appropriate unsubscribe, consent, suppression, and recipient-management practices where required.

Avonix AI may include AI-powered functionality.

AI-generated content is generated automatically and may contain errors, omissions, or inaccurate information.

You are responsible for reviewing AI-generated content before relying on it for material business, legal, financial, medical, or other consequential decisions.

You should not represent AI-generated information as guaranteed to be accurate.

AI functionality may depend on third-party AI infrastructure or models, and availability or behavior may change over time.

Avonix AI is a software platform.

The Services do not provide legal, financial, medical, accounting, compliance, or other professional advice.

You are responsible for obtaining appropriate professional advice when necessary.

Certain features or plans may require payment.

If you subscribe to a paid plan:

• You agree to pay applicable fees
• You authorize the applicable payment method to be charged
• You are responsible for applicable taxes unless otherwise stated
• Fees may vary based on your selected plan, usage, or additional services

Where applicable, subscription fees may automatically renew until cancelled.

If a payment fails, we may restrict or suspend paid functionality after reasonable notice where appropriate.

We may offer free plans, trials, credits, or promotional access.

We may modify or discontinue promotional offers at any time unless otherwise stated.

Unless expressly guaranteed, free access is provided without any obligation to maintain a particular feature set or availability.

The Services, including software, interface designs, trademarks, logos, documentation, and underlying technology, are owned by Avonix AI or its licensors.

These Terms do not transfer ownership of Avonix AI's intellectual property to you.

You may use the Services only as expressly permitted under these Terms.

If you provide suggestions, ideas, recommendations, or other feedback about Avonix AI, you grant us the right to use that feedback without restriction or compensation, provided that we do not publicly disclose confidential information in doing so.

We aim to provide reliable Services, but we do not guarantee uninterrupted availability.

The Services may occasionally be unavailable because of:

• Maintenance
• Updates
• Infrastructure failures
• Security incidents
• Third-party service outages
• Internet or network failures
• Events beyond our reasonable control

We may perform scheduled or emergency maintenance when necessary.

You may stop using Avonix AI at any time.

We may suspend or terminate an account if:

• You materially violate these Terms
• Your use creates a security or legal risk
• Your account is involved in abuse or fraudulent activity
• Required payments remain unpaid
• We are legally required to do so
• Continued access would materially threaten the Services or other users

Where reasonably practical, we may provide notice before termination.

After termination, your access to the Services may be disabled.

Subject to applicable law, contractual obligations, and our retention policies, Customer Data may be deleted or anonymized following termination.

You are responsible for exporting any information you need before terminating an account.

Backup copies may remain for a limited period as part of normal backup and disaster-recovery processes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT THE SERVICES WILL:

• BE COMPLETELY ERROR-FREE
• ALWAYS BE AVAILABLE
• MEET EVERY BUSINESS REQUIREMENT
• PRODUCE ACCURATE AI-GENERATED RESULTS
• BE COMPATIBLE WITH EVERY THIRD-PARTY PLATFORM
• PREVENT EVERY POSSIBLE SECURITY INCIDENT

YOU USE THE SERVICES AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AVONIX AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL BE LIMITED TO THE AMOUNT YOU PAID TO AVONIX AI FOR THE SERVICES DURING THE PERIOD SPECIFIED BY APPLICABLE LAW OR, IF NO SUCH PERIOD IS REQUIRED, THE PRECEDING TWELVE MONTHS.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Avonix AI and its affiliates, officers, employees, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your Customer Data
• Your violation of applicable law
• Your violation of another person's rights
• Your unauthorized use of the Services

We may update these Terms from time to time.

If we make material changes, we may provide notice through the Services, by email, or by updating the “Last Updated” date.

Your continued use of Avonix AI after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms will be governed by the laws applicable to Avonix AI's legal entity and principal place of business, without regard to conflict-of-law principles, unless applicable law requires otherwise.

The appropriate jurisdiction and governing-law details should be completed based on the legal entity operating Avonix AI.

Questions regarding these Terms may be sent to:

Avonix AI
Email: legal@avonixai.com