Data Deletion Request

To request deletion of your personal information, send an email to:

privacy@avonixai.com

Please include:

• Your full name
• The email address associated with your Avonix AI account
• Your organization or agency name, if applicable
• A description of the information you want deleted
• Any relevant account or website information that can help us identify the data

For security purposes, we may need to verify that you are authorized to make the request.

If you submitted your information through a website, form, chat widget, or other communication channel operated by an Avonix AI customer, that business or agency may control the relevant information.

In that situation, you may first contact the business that collected your information and request deletion from them.

You may also contact Avonix AI at the address above, and we will determine whether we are able to process the request directly or need to refer you to the relevant Avonix AI customer.

Depending on the circumstances, a deletion request may include:

• Account information
• Contact information
• Lead records
• Form submissions
• Conversation records
• Chat information
• CRM notes
• Tags and custom fields
• Other personal information associated with your account

The exact scope of deletion depends on the relationship between Avonix AI, the requesting individual, and the business or agency responsible for the data.

Deletion does not necessarily mean that every copy of information can be immediately removed.

We may retain certain information when necessary to:

• Comply with legal obligations
• Establish, exercise, or defend legal claims
• Prevent fraud or abuse
• Maintain security
• Resolve disputes
• Maintain accounting or transaction records
• Complete legally required retention periods
• Maintain limited backup or disaster-recovery copies

Where information must be retained, we will limit its use to the purposes requiring retention where reasonably practical.

Cancelling an Avonix AI account and requesting deletion of personal information are related but separate actions.

If you want to close your account, you should follow the account cancellation process available within Avonix AI or contact support.

If you specifically want personal information deleted, submit a data deletion request using the process described on this page.

To protect customer information, we may request additional information to verify your identity or authority before processing a deletion request.

We will not use verification information for unrelated purposes except where required for security, legal, or compliance purposes.

We will review deletion requests within a reasonable period and process valid requests in accordance with applicable law.

The time required may depend on:

• The amount and type of information involved
• Whether verification is required
• Whether another business controls the information
• Legal retention requirements
• Technical limitations involving backups or archived systems

We may contact you if additional information is required.

Once a deletion request has been completed, we may provide confirmation using the contact information associated with the request.

Deletion from active systems may occur before deletion from certain backup systems. Backup copies are generally retained only according to our normal backup and disaster-recovery lifecycle.

For data deletion requests, contact:

Avonix AI
Email: privacy@avonixai.com

Please use the subject line: Data Deletion Request