Privacy Policy

Avonix AI provides an agency-focused CRM platform that helps agencies manage leads, contacts, conversations, pipelines, websites, and related customer interactions from a centralized dashboard.

Our Services may connect with WordPress websites and may process information submitted through forms, chat widgets, email communications, and other integrations configured by an agency or its clients.

Depending on how you use Avonix AI, we may collect the following categories of information.

We may use information to:

• Provide and operate Avonix AI
• Create and manage accounts
• Process and organize leads and contacts
• Deliver messages and communications
• Provide CRM functionality
• Connect and synchronize supported integrations
• Operate website forms and chat functionality
• Provide AI-assisted features
• Maintain conversation history
• Authenticate users
• Prevent fraud, abuse, and unauthorized access
• Monitor system performance
• Diagnose technical problems
• Improve our Services
• Communicate with users about their accounts or the Services
• Process payments where applicable
• Comply with legal obligations
• Enforce our agreements and policies

We do not use customer data for purposes that are materially incompatible with the purpose for which it was provided without an appropriate legal basis or authorization.

Avonix AI may provide AI-assisted functionality, including website-based chat and responses generated using information made available through a connected website or account.

AI-generated responses may be inaccurate, incomplete, or inappropriate in some circumstances. AI features should not be treated as a substitute for professional advice.

Where an AI assistant does not have sufficient information to answer a question, the system may indicate that it does not know or may request contact information so that the business can follow up.

Customers should avoid providing sensitive information to an AI assistant unless the relevant business has specifically configured the service to handle such information appropriately.

We may share information with service providers and technology partners that help us operate Avonix AI, including providers supporting:

• Cloud hosting
• Database infrastructure
• Authentication
• Email delivery
• Analytics
• Security
• Customer support
• Payment processing
• AI or machine-learning functionality
• Infrastructure and application monitoring

These providers are permitted to process information only as reasonably necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information:

• With your direction or consent
• To comply with legal requirements
• In response to lawful requests from governmental authorities
• To protect our rights, users, property, or security
• To investigate fraud, abuse, or security incidents
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction

We do not sell personal information as a standalone data-broker business.

Avonix AI may act as a technology provider to agencies and businesses that use the Services to collect and manage information about their own customers and leads.

In those situations, the agency or business may determine:

• What information is collected
• Why it is collected
• How long it is retained
• Who can access it
• What communications are sent
• What legal notices and consents are provided to end users

The applicable agency or business may therefore have additional privacy policies and obligations that apply to information collected through its website.

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain customer accounts
• Fulfill contractual obligations
• Resolve disputes
• Prevent abuse and fraud
• Maintain security records
• Comply with legal requirements
• Enforce agreements

Retention periods may vary depending on the type of information and the customer's configuration.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, security, backup, and operational requirements.

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

These measures may include access controls, authentication mechanisms, encryption in transit, logging, monitoring, and infrastructure security controls.

However, no internet-based service can guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for controlling access to your account.

Depending on where you and our service providers are located, information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will use appropriate safeguards for international data transfers.

Depending on your jurisdiction, you may have rights relating to your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent

To make a privacy request, contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

If your information was collected by an Avonix AI customer, such as an agency using Avonix AI, you may also need to contact that business directly because it may control the relevant customer information.

Avonix AI is not intended for children under the age required by applicable law to independently provide consent to data processing.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

Our Services may integrate with or link to third-party services.

We are not responsible for the privacy practices, security, or content of third-party services. Their own privacy policies may apply when you use those services.

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through the Services, by email, or by updating the “Last Updated” date above.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy to the extent permitted by law.

If you have questions about this Privacy Policy, privacy requests, or how Avonix AI handles information, please contact us:

Avonix AI
Email: privacy@avonixai.com

For requests relating to information collected by an Avonix AI customer, please contact the relevant business or agency first where appropriate.